FAQ

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Getting Started

How can I become a vendor on Winlucks?

You can register as a merchant on the Winlucks app. After approval, you can start listing your products and hosting giveaways.

What are the benefits of selling on Winlucks?

Winlucks helps you reach a wider customer base, boost in-store visits, and increase sales through promotions and giveaways.

Is there a subscription fee to join?

Winlucks offers a Basic Plan for free, which includes giveaways, product management, and promotions. To access e-commerce features, vendors can upgrade to a paid plan based on availability and eligibility.

Managing Products & Orders

How do I list my products?

Once registered, you can upload product details, pricing, and availability through the vendor dashboard on the Winlucks platform.

Can I set my own promotions and offers?

Yes, vendors can create exclusive deals, discounts, and giveaways to attract more customers.

How do I handle customer orders?

Orders placed on Winlucks must be confirmed and prepared for customer pickup within the specified timeframe.

Payments & Payouts

How do I receive payments for orders?

Winlucks processes payments and transfers earnings to your registered account based on the agreed payout cycle.

Are there any transaction fees?

Transaction fees may apply depending on your plan.

Giveaways & Customer Engagement

How do giveaways work for merchants?

Vendors can host daily or hourly giveaways to increase customer engagement. Winlucks helps manage the giveaway process, including winner selection.

Can I track my promotions’ performance?

Yes, vendors have access to a dashboard where they can track giveaway participation, sales performance, and customer engagement.

Policies & Compliance

Are there any product restrictions?

Yes, vendors must comply with Winlucks' guidelines. Prohibited items include counterfeit products, restricted goods, and illegal substances.

Can I track my promotions’ performance?

Yes, vendors have access to a dashboard where they can track giveaway participation, sales performance, and customer engagement.

Support & Assistance

How can I contact vendor support?

Vendors can reach our merchant support team via merchantsupport@winlucks.com

Can I upgrade my plan later?

Yes, merchants can upgrade their plan at any time based on the availability and eligibility criteria in their location.

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